If you are looking for the perfect boutique hotel in the heart of old Havana, look no further! The staff is the best and available 24/7! They will... read more go beyond the extra mile to make you feel at home, show you where to find the hidden Havana gems, and arrange excursions, meals, and rides to get there. And their amazing breakfasts on the balconies are the perfect way to start each day. Bravo to Richard and the entire team at Hostal Balcones Muralla!!

  I loved my stay here for 10 days. It's a beautiful old building which has been restored to a really high standard. The staff will bend over backwards to help,... read more especially when I had to book an extra night due to my flight being delayed. It is right in the middle of Habana Vieja too
The breakfasts here were probably the best thing I ate all holiday and filled me up so much sometimes I didn't need lunch, thank you Master Chef Yamiley!
A big thank you to all the staff - Mariela, Ana, Yasmany and Durley, with a special shout out to Yonis who is an amazing host.
My stay was perfect, thank you again. More

  This hotel is one of the great experiences of my trip to Cuba. The staff are friendly and accommodating, and they create atmosphere where everyone there becomes a small family,... read more guest and staff alike. The rooms are well kept and always clean, each with a little balcony offering a window to the the wonder that is Old Havana, one truly unique and authentic experience. Everything there is safe and secure, with staff admitting only guests into the building. The rooftop terrace is rustic and enjoyable, offering amazing views of the city.

  my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More