my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More

  My husband and I LOVED our stay at Hostal Balcones Muralla. The rooms were perfectly laid out with so much authentic character. Each room had its own AC unit as... read more well, which was great given how hot it was in Havana. The staff went above and beyond for us during our stay. They helped us book restaurant/ private tour reservations, and gave us a ton of great local recommendations. The rooftop bar is such a cool space. We ended most of our nights up there with a fantastic cocktail made by the staff. The breakfast each morning was amazing as well. We already miss our friends at Hostal Balcones Muralla and can’t wait to come back!!! A true five star experience More

  Absolutely amazing stay at this gem in Old Havana. Through an unsuspecting brown door at street level you are guided up to a beautiful restaurant and terrace where the hosts... read more will give you the lay of the land. Our room was so charming and the bed comfortable. The location is spot on and walking distance to all the sights. This place oozes character and charm and gave us such a more memorable experience than a normal hotel. The breakfast is abundant and fresh everyday and we looked forward to it every morning, sitting on the terrace watching the daily life zoom past below. Despite its location in the heart of Old Havana, in the night it was quiet and peaceful. The only small negative is a slight smell from the plumbing but when you are staying in older renovated buildings such as this it is normal, and didn’t bother us.
What makes this place extra special is the wonderful people who work there, like Chris who helped organize everything and made us feel so comfortable More

  We were only in Havana for one day and were lucky to stay here and meet the truly fantastic Tony. All of the staff were helpful and attentive but Tony... read more was gracious enough to take us on a private tour of the city centre, answering all our burning questions about Cuba and Havana and enlightening us on the history of this truly unique city.

Would definitely stay here again!