Staff helped me celebrate my birthday. That says it all. Very good location and typical Cuban atmosphere. Lovely spacious room, clean and comfortable bed. Hotel organised classic car trip and... read more my airport taxi transfer.

  This hotel is one of the great experiences of my trip to Cuba. The staff are friendly and accommodating, and they create atmosphere where everyone there becomes a small family,... read more guest and staff alike. The rooms are well kept and always clean, each with a little balcony offering a window to the the wonder that is Old Havana, one truly unique and authentic experience. Everything there is safe and secure, with staff admitting only guests into the building. The rooftop terrace is rustic and enjoyable, offering amazing views of the city.

  If you want immaculate, luxury 5-star, anywhere accommodation then this is not for you. If you want character, to feel that you are actually in Havana with great staff on... read more hand, then this is the perfect option.
It is a genuine, renovated, Old Havana building but certainly not over-renovated, retaining as it does, genuine Havana character. Location is excellent, all the main sights within walking distance (for us 70 year olds). We were two floors up in a property with very high ceilings but no problem as staff carried our baggage up and down. Our room was large with two floor to ceiling double shuttered doors/windows each with a small balcony. Some rooms have a slightly larger balcony allowing for two chairs and a table. Air-conditioning was quiet and effective when needed. During the day, being in the heart of the Old Town, it could be fairly noisy but amazingly quiet when it mattered - at night.
Breakfast was a set one delivered course by course (five, I think) to your table which can be on one of the three small balconies overlooking the active (people not traffic) street below and it was excellent.
Finally the staff. They were exceptional, several spoke good English and could not do enough to make your stay a success. We had a couple of personal problems and Chris in particular was brilliant at helping to sort these out.
Bottom line - 5 stars well deserved.

  I stayed at Hostal Balcones Muralla for 2 days and It was an amazing experience, Sarai, Juana, Rolando and Aramis did such a great job. The place is safe,... read more convenient and the breakfast was delicious. I highly recommend this place.