This hotel is one of the great experiences of my trip to Cuba. The staff are friendly and accommodating, and they create atmosphere where everyone there becomes a small family,... read more guest and staff alike. The rooms are well kept and always clean, each with a little balcony offering a window to the the wonder that is Old Havana, one truly unique and authentic experience. Everything there is safe and secure, with staff admitting only guests into the building. The rooftop terrace is rustic and enjoyable, offering amazing views of the city.

  All employees gave exceptional customer service! They organized a dinner and party with live music for New Year’s Eve which was phenomenal! If you want to experience authentic Cuban culture,... read more while being in the heart of old Havana, this is the spot for you! Breakfast and coffee was amazing! Overall experience fantastic!

  Wife and I travelled to Havana for a couple of days from the US. We’ve heard great things about Hostal Balcones, so we chose them for our lodging. The staff... read more could not have been more wonderful. Everyone was super helpful, polite, and ensured you had everything you needed. Very clean accommodations and the location was perfect. I could not recommend a better private hotel to stay at in the area. Next trip we will definitely be coming back.

  We've been back from our wonderful five-day stay at Hostal Balcones Muralla and through our sadness we resolve to return, and soon.

Five perfect days for two New Yorkers... read more in Havana. Think of our joy to spend hours leisurely gazing at the passers-by on the lively street below. We grew to love the sound of the city. We learned to identify the uniforms of the children on their way to school. We watched with great interest the sales progress of the fruit and vegetable merchant outside the door. Such a lively and colorful atmosphere!

It wasn’t guaranteed to be a perfect trip. My husband had misgivings about traveling as an American in Cuba. He even bought a money belt for the trip. Needless to say, it was a wasted $15 dollars that could have been much better used in support of the amazing, loving, and generous Cuban people.

Yonis, Cristobal and Jose, the three gentlemen who run the hotel, meticulously ensure the happiness and comfort of all of their guests. We started each morning with a delicious 5-course breakfast. Fresh fruit, toast with topping, salad, egg, followed by dessert. But their kindness and attention does not end at breakfast. No question was beyond their breadth, doors were opened always with a smile - like we were family, and we revelled in the recommendations, opinions, small-chat and anecdotes they offered us about Havana. Precious gems of wisdom.

The place is charming and maintained with great care and love. You experience the true atmosphere of the town in all of its hues and history.

We will be back. And we would never consider staying anywhere else.