my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More

  Hostal Balcones Muralla is one of a kind. It's located in the heart of Old Havana making it a perfect base for experiencing this city's life and character. Our room... read more was very comfortable and really cool, with a bathtub right in the middle and many original features of the building preserved and restored. In the hotel there's also a bar, open whenever you want and a rooftop terrace where you can have a romantic dinner or a drink. However this hotel's biggest asset is it's staff. They are lovely people who will go above and beyond to make your experience even better. From freshly prepared 4 course breakfast, served on the balcony to making teapots of mojito to teaching you salsa on the rooftop. They will make sure your stay is comfortable and fun. They were also very helpful with arranging the transportation and full of advice. I highly recommend this place! More

  Great stay and calm moment of rest in the center of alive Havana. Great rooms, breakfast and very helpful staff. A Good start of Cuba Tour and getting to know... read more Havana Vieja. Rooms were high and stylish and great airconditioning. Also good help where to get what , as we were in some problems because of the not arrived luggage.

  Friendly Hotel in the heart of Havana!! - We stayed 3 nights, at this lovely hotel. The customer service and friendly staff exceed my expectations of Cuba.!! Enjoyed the great breakfast every morning in the balcony of the... read more hotel!! I greatly recommend this great hotel, we definitely we come back next year to this same hotel!!