Great hotel in the heart of old Havana - This hotel is right in the centre of old Havana. The area is very busy but incredibly safe. The hosts were very nice - especially Frank and Juana were incredibly... read more kind and helpful and came to talk to us every day. The streets are alive and loud until late at night! So if you are a light sleeper maybe request a room that doesn't face the street. For us it was not a problem. Everything is walking distance which is very comfortable! The breakfast was great. Unfortunately the airconditioning is not very strong and when we were there the WiFi was not working. If these things are important to you then double check if it works better before your trip starts.

  Staff were super helpful and breakfast was delicious. The hotel is in a great area, close to good restaurants on Opedia. Would definitely stay again. Thanks again to the lovley... read more staff for making our stay so memorable.

  This hotel is one of the great experiences of my trip to Cuba. The staff are friendly and accommodating, and they create atmosphere where everyone there becomes a small family,... read more guest and staff alike. The rooms are well kept and always clean, each with a little balcony offering a window to the the wonder that is Old Havana, one truly unique and authentic experience. Everything there is safe and secure, with staff admitting only guests into the building. The rooftop terrace is rustic and enjoyable, offering amazing views of the city.

  my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More