my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More

  Review
One of the most welcoming people we met in Havana. Amazing restoration has been done that shows all the glory of the building. People were amazing, breakfast was full... read more of character and fresh ingredients,the room was very romantic. The area Thank you all, we made our last days in Havana unforgettable!

  Great hotel in the heart of old Havana - This hotel is right in the centre of old Havana. The area is very busy but incredibly safe. The hosts were very nice - especially Frank and Juana were incredibly... read more kind and helpful and came to talk to us every day. The streets are alive and loud until late at night! So if you are a light sleeper maybe request a room that doesn't face the street. For us it was not a problem. Everything is walking distance which is very comfortable! The breakfast was great. Unfortunately the airconditioning is not very strong and when we were there the WiFi was not working. If these things are important to you then double check if it works better before your trip starts.

  If you want to stay in the middle of the pure Havana, and a step from everything you need to see and breathe in Cuba’s Capital, you must stay here!... read more
Hostal Balcones Muralla is a warm place, with lots of energy and spirit around.
The place have a special old and fine look, and nice balconies too, around the main rooms, and the bar/check in area. Really Caribbean, really traditionally with paintings and old fine furniture.
The rooms are fine, some have balconies, where you can sit and enjoy the life of Havana, passing through.
The staff is absolutely friendly, and being a traveler, I think I haven’t seen anything like this service. The staff can help you with almost everything, and also have time to help, and chat with you, if you need anything, or just want to enjoy the moment, being there and to hang around. Combined, the staff knows a good part about Havana, and can also help you book a tour/taxi, for a trip or your further travel in Cuba.
I would definitely go again!