What an incredible place to stay in the heart of Havana. We knew we wanted to stay at a private business, as anything else is operated by the Cuban government... read more (please look up how to keep your tourism money out of their hands) and we took the plunge on Balcones Muralla. Rooms are clean, staff is outrageously friendly, generous, and helpful. We could not have picked a better place to stay. This is the place we will always come back to on our future travels to Cuba as Americans.

  A fantastic base to visit Havana, help with all queries and requests acceded to with a smile.... One of the best hosts I have ever encountered,... including an invite to... read more a party on the premises... The breakfasts were a highlight of the day.... the salon/bar was a really perfect place to hang out..... I will long remember the stay....

  All employees gave exceptional customer service! They organized a dinner and party with live music for New Year’s Eve which was phenomenal! If you want to experience authentic Cuban culture,... read more while being in the heart of old Havana, this is the spot for you! Breakfast and coffee was amazing! Overall experience fantastic!

  I'll admit, Havana wasn't very easy for us, but Sarai, Fredi and Tony made our stay worthwhile and we are very thankful to them! They went out of their way... read more to make sure we were happy and comfortable and were very helpful with tips, general knowledge or just very good company. The location is amazing, very close to old town square, restaurants and bars and a short walk to Malecon. The breakfast is full and delicious and it's just fun to sit there in the evenings over beer or a cocktail and have a great chat with Tony. We took the biggest room, Gran Laudelina, which was absolutely amazing and specious. Very recommended!