What a warm welcome! Our room was spotless, water piping hot and breakfast was superb. We were able to leave our bags to be able to explore Havana unimpeded... read more by luggage, and they connected to the internet whenever we asked. Thankyou to all the team for a great stay!

  Hostal Balcones Muralla is a wonderful and authentic place to stay in Old Havana. My room (‘Maurice & Carlos’) was beautiful and I loved the original tiles and sensitivity executed... read more renovations. The bar is fantastic, full of antiques and looking out onto Muralla and Aguacate. The breakfasts were the best food I had in Cuba. Every day you get bread, jam, coffee, fresh juice, an always beautiful vegetable dish, eggs cooked however you want, and even dessert! What makes this place so good is the owners and the staff who really care about what they do. Before I left for Cuba I was having WhatsApp chats with the owner who was advising me on how money works in Cuba (which is unique), getting to the hotel from the airport (they can arrange a taxi), and things I might want to do while I was there. The staff were all great and were very helpful in arranging transport for me around the country, advising on where to go and when, and even talking with me about the incredible history of Cuba and Havana. I was there over Xmas and New Year and on NYE they cooked a fantastic evening meal which we ate on the rooftop. The hostel is super central. You can easily get to anywhere in the old town by foot. Other sights and venues are a longer walk or a short taxi ride away. I would highly recommend... Hostal Balcones Muralla is a wonderful and authentic place to stay in Old Havana. My room (‘Maurice & Carlos’) was beautiful and I loved the original tiles and sensitivity executed renovations. The bar is fantastic, full of antiques and looking out onto Muralla and Aguacate. The breakfasts were the best food I had in Cuba. Every day you get bread, jam, coffee, fresh juice, an always beautiful vegetable dish, eggs cooked however you want, and even dessert! What makes this place so good is the owners and the staff who really care about what they do. Before I left for Cuba I was having WhatsApp chats with the owner who was advising me on how money works in Cuba (which is unique), getting to the hotel from the airport (they can arrange a taxi), and things I might want to do while I was there. The staff were all great and were very helpful in arranging transport for me around the country, advising on where to go and when, and even talking with me about the incredible history of Cuba and Havana. I was there over Xmas and New Year and on NYE they cooked a fantastic evening meal which we ate on the rooftop. The hostel is super central. You can easily get to anywhere in the old town by foot. Other sights and venues are a longer walk or a short taxi ride away. I would highly recommend and when I go back to Havana I will be staying here again. More

  If you want immaculate, luxury 5-star, anywhere accommodation then this is not for you. If you want character, to feel that you are actually in Havana with great staff on... read more hand, then this is the perfect option.
It is a genuine, renovated, Old Havana building but certainly not over-renovated, retaining as it does, genuine Havana character. Location is excellent, all the main sights within walking distance (for us 70 year olds). We were two floors up in a property with very high ceilings but no problem as staff carried our baggage up and down. Our room was large with two floor to ceiling double shuttered doors/windows each with a small balcony. Some rooms have a slightly larger balcony allowing for two chairs and a table. Air-conditioning was quiet and effective when needed. During the day, being in the heart of the Old Town, it could be fairly noisy but amazingly quiet when it mattered - at night.
Breakfast was a set one delivered course by course (five, I think) to your table which can be on one of the three small balconies overlooking the active (people not traffic) street below and it was excellent.
Finally the staff. They were exceptional, several spoke good English and could not do enough to make your stay a success. We had a couple of personal problems and Chris in particular was brilliant at helping to sort these out.
Bottom line - 5 stars well deserved.

  Staff helped me celebrate my birthday. That says it all. Very good location and typical Cuban atmosphere. Lovely spacious room, clean and comfortable bed. Hotel organised classic car trip and... read more my airport taxi transfer.