Some people call it a boutique hotel, others a hostal, we call it our new home in La Havana. We were wowed and delighted as soon as... read more we stepped into this magnificent place and never expected to be so pampered by each and everyone, Sarai, Juana, Mariela, Rolando, Aramis are the A-team, captained by beautiful Yamiley. We will fall short talking about our stay because we might leave something out so we will sum up our visit to Havana as glorious and our stay at Balcones Murallas as splendid and "counting the days to return". If you want to get a real feel for Cuba, La Havana and its people, you must stay at Balcones Murallas and experience it yourself. This place has everything... location, location, location, cleanliness, decor, attentive staff, good food, and a real taste of the city . The tableware and the mojitos teapots are delightful. Just go there!!! They will arrange everything for you, since arrival until the time that you are reluctantly ready to depart.

  If you want immaculate, luxury 5-star, anywhere accommodation then this is not for you. If you want character, to feel that you are actually in Havana with great staff on... read more hand, then this is the perfect option.
It is a genuine, renovated, Old Havana building but certainly not over-renovated, retaining as it does, genuine Havana character. Location is excellent, all the main sights within walking distance (for us 70 year olds). We were two floors up in a property with very high ceilings but no problem as staff carried our baggage up and down. Our room was large with two floor to ceiling double shuttered doors/windows each with a small balcony. Some rooms have a slightly larger balcony allowing for two chairs and a table. Air-conditioning was quiet and effective when needed. During the day, being in the heart of the Old Town, it could be fairly noisy but amazingly quiet when it mattered - at night.
Breakfast was a set one delivered course by course (five, I think) to your table which can be on one of the three small balconies overlooking the active (people not traffic) street below and it was excellent.
Finally the staff. They were exceptional, several spoke good English and could not do enough to make your stay a success. We had a couple of personal problems and Chris in particular was brilliant at helping to sort these out.
Bottom line - 5 stars well deserved.

  Excellent staff. Cozy hostel. Walking distance to almost anywhere in the Old Town. Nice breakfast. Beds can improve. I would recommend booking the room 'Estervina'. Its easier to connect with... read more people at the lobby.

  This accommodation was amazing! The location was perfect, within walking distance to many main attractions, bars and restaurants. The place itself is clean and beautiful with antique decor that added... read more so much character, and the breakfast was delicious. Finally the staff - simply spectacular. So helpful and friendly, really went above and beyond. Thank you to Hostal Balcones Muralla for giving us a great experience in Havana!