Very friendly - Hostal Balcones Muralla was my first stop on my first trip to Cuba and, unfortunately due to flight delays, I did not arrive until after 2:00 a.m., but that was... read more no problem. Staff were there to greet me enthusiastically. The room was simple, but good. It was a noisy area, but it is in old Havana. What should I expect. The staff were very helpful, but with one staff a bit too much. Overall, if you want noisy, vibrant, busy old Havana, I would recommend it.

  my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More

  If you want to stay in the middle of the pure Havana, and a step from everything you need to see and breathe in Cuba’s Capital, you must stay here!... read more
Hostal Balcones Muralla is a warm place, with lots of energy and spirit around.
The place have a special old and fine look, and nice balconies too, around the main rooms, and the bar/check in area. Really Caribbean, really traditionally with paintings and old fine furniture.
The rooms are fine, some have balconies, where you can sit and enjoy the life of Havana, passing through.
The staff is absolutely friendly, and being a traveler, I think I haven’t seen anything like this service. The staff can help you with almost everything, and also have time to help, and chat with you, if you need anything, or just want to enjoy the moment, being there and to hang around. Combined, the staff knows a good part about Havana, and can also help you book a tour/taxi, for a trip or your further travel in Cuba.
I would definitely go again!

  During our trip to Cuba we spent 2 nights in Havana. It was important for us to book authentic accommodation in order to experience the beauty of Havana. We came... read more across this accommodation and were happy to have booked it. The location was perfect, the service was world class and familiar, the room classic and beautifully decorated. We also liked the breakfast very much. Overall we can definitely recommend the accommodation as the accommodation was small, cute and beautiful.