Great hotel in the heart of old Havana - This hotel is right in the centre of old Havana. The area is very busy but incredibly safe. The hosts were very nice - especially Frank and Juana were incredibly... read more kind and helpful and came to talk to us every day. The streets are alive and loud until late at night! So if you are a light sleeper maybe request a room that doesn't face the street. For us it was not a problem. Everything is walking distance which is very comfortable! The breakfast was great. Unfortunately the airconditioning is not very strong and when we were there the WiFi was not working. If these things are important to you then double check if it works better before your trip starts.

  Lovely, friendly hotel in heart of Old Havana - We stayed at Hostal Balcones Muralla for 4 nights. We loved the charm and character of this lovely old hotel, and the location right in the heart of Old Havana... read more was perfect. Sarai and her mum, Tony and the other staff were all extremely friendly and helpful and made us feel very welcome. We loved having breakfast overlooking the bustling street below every morning, and particularly enjoyed Sarai's mum's delicious omelettes.
We would definitely recommend this hotel to anyone wanting to soak up the authentic feel of Old Havana.

  Very friendly - Hostal Balcones Muralla was my first stop on my first trip to Cuba and, unfortunately due to flight delays, I did not arrive until after 2:00 a.m., but that was... read more no problem. Staff were there to greet me enthusiastically. The room was simple, but good. It was a noisy area, but it is in old Havana. What should I expect. The staff were very helpful, but with one staff a bit too much. Overall, if you want noisy, vibrant, busy old Havana, I would recommend it.

  If you want to stay in the middle of the pure Havana, and a step from everything you need to see and breathe in Cuba’s Capital, you must stay here!... read more
Hostal Balcones Muralla is a warm place, with lots of energy and spirit around.
The place have a special old and fine look, and nice balconies too, around the main rooms, and the bar/check in area. Really Caribbean, really traditionally with paintings and old fine furniture.
The rooms are fine, some have balconies, where you can sit and enjoy the life of Havana, passing through.
The staff is absolutely friendly, and being a traveler, I think I haven’t seen anything like this service. The staff can help you with almost everything, and also have time to help, and chat with you, if you need anything, or just want to enjoy the moment, being there and to hang around. Combined, the staff knows a good part about Havana, and can also help you book a tour/taxi, for a trip or your further travel in Cuba.
I would definitely go again!