All employees gave exceptional customer service! They organized a dinner and party with live music for New Year’s Eve which was phenomenal! If you want to experience authentic Cuban culture,... read more while being in the heart of old Havana, this is the spot for you! Breakfast and coffee was amazing! Overall experience fantastic!

  What an incredible place to stay in the heart of Havana. We knew we wanted to stay at a private business, as anything else is operated by the Cuban government... read more (please look up how to keep your tourism money out of their hands) and we took the plunge on Balcones Muralla. Rooms are clean, staff is outrageously friendly, generous, and helpful. We could not have picked a better place to stay. This is the place we will always come back to on our future travels to Cuba as Americans.

  Beautiful hostel and amazing hosts.  - This hostel is absolutely gorgeous and the service is impeccable. Frank and Tony were both very kind and helpful as hosts. They both always had great advice and recommendations for... read more local sights to see. Breakfast was included in our booking and were by far the best breakfasts we had in Cuba.

  What a wonderful hotel. The service at the hotel cannot be faulted and the hotel itself is just spectacular. Juana does an absolutely delicious breakfast in a perfect setting and... read more the whole team are so friendly and helpful. Stay here!