my wife and I stayed here for 5 nights (first booked in 2019, cancelled and rescheduled twice due to Covid, Richard was always in contact via email, WhatsApp and messenger... read more while we waited to travel and honoured the room price from 2021 and upgraded us to biggest room). We had a huge bedroom and a big lounge area, lots of space. Balcones is a wonderful restored colonial building in the heart of Havana Vieja minutes from Plaza Vieja and lots of restaurants and cafes. Richard and all his staff are amazing and go out of their way to ensure a good stay. Breakfast is excellent (fruit, bread, vegetables, eggs) and the 3 course dinner we had here (€35 for 2) was very good. They have a lovely dining/bar area where you can sit and relax with a drink. No problems booking city tour or collectivo taxi on to Vinales. As Balcones is an old building in an old part of Havana there were some issues, the water pressure was poor in the shower, our bed was not the most comfortable. It is certainly the attention and hospitality shown by the staff that make Balcones a great place to stay in Havana More

  Absolutely amazing stay at this gem in Old Havana. Through an unsuspecting brown door at street level you are guided up to a beautiful restaurant and terrace where the hosts... read more will give you the lay of the land. Our room was so charming and the bed comfortable. The location is spot on and walking distance to all the sights. This place oozes character and charm and gave us such a more memorable experience than a normal hotel. The breakfast is abundant and fresh everyday and we looked forward to it every morning, sitting on the terrace watching the daily life zoom past below. Despite its location in the heart of Old Havana, in the night it was quiet and peaceful. The only small negative is a slight smell from the plumbing but when you are staying in older renovated buildings such as this it is normal, and didn’t bother us.
What makes this place extra special is the wonderful people who work there, like Chris who helped organize everything and made us feel so comfortable More

  Excellent staff. Cozy hostel. Walking distance to almost anywhere in the Old Town. Nice breakfast. Beds can improve. I would recommend booking the room 'Estervina'. Its easier to connect with... read more people at the lobby.

  Hostal Balcones Muralla is one of a kind. It's located in the heart of Old Havana making it a perfect base for experiencing this city's life and character. Our room... read more was very comfortable and really cool, with a bathtub right in the middle and many original features of the building preserved and restored. In the hotel there's also a bar, open whenever you want and a rooftop terrace where you can have a romantic dinner or a drink. However this hotel's biggest asset is it's staff. They are lovely people who will go above and beyond to make your experience even better. From freshly prepared 4 course breakfast, served on the balcony to making teapots of mojito to teaching you salsa on the rooftop. They will make sure your stay is comfortable and fun. They were also very helpful with arranging the transportation and full of advice. I highly recommend this place! More